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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Norma Croteau

November 18, 2025

5  out of  5
rating by Norma Croteau
"Best auto and apartment insurance experience I have ever had. Very helpful, polite and detailed for my understanding and so friendly."
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Matt Bemis

November 17, 2025

5  out of  5
rating by Matt Bemis
"I recently had to file a claim with State Farm for damage to my car caused by mice. The process was so easy and working with Pat and Katie at Craig Vicker’s State Farm was a real pleasure. They answered all my questions and were so helpful with anything I asked. If you’re considering getting new or first time insurance you definitely consider them ."
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Tim Knapp

October 30, 2025

5  out of  5
rating by Tim Knapp
"Susan, a multi-line agent in the Craig Vicker's State Farm office, did a fantastic job transitioning my home and auto insurance. I saved $1400 over my previous policies without sacrificing coverage limits. In addition, Susan was prompt and efficient, returning calls, answering questions, and providing guidance. I gladly recommend Susan and the State Farm office in Keene, NH."
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mornaner

October 24, 2025

5  out of  5
rating by mornaner
"I was shopping around for new Homeowner's and Auto insurance and not only were these guys the best rate, their customer service was superb. They worked directly with my mortgage lender and the made the entire process as smooth as could be. Highly recommend!"
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Adam Hurd

October 3, 2025

5  out of  5
rating by Adam Hurd
"Easy and seamless transition from my old company. Also added homeowners. Modern accommodations via text message and email. Simple and highly recommend!"
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Corinne Chauvin

September 10, 2025

5  out of  5
rating by Corinne Chauvin
"My experience with State Farm employees was excellent! I will recommend to others with no problem."
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Georgia the potter Donnelly

September 5, 2025

5  out of  5
rating by Georgia the potter Donnelly
"Switched over 3 cars and my homeowners insurance, very easy process, my agent was very competent, friendly, and knowledgeable. Got me exactly what I needed in a timely manner."
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Mark Fortner

August 19, 2025

5  out of  5
rating by Mark Fortner
"Saved hundreds !!! And it was quick and easy. No brainer ..."
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Harvey Clough

August 17, 2025

5  out of  5
rating by Harvey Clough
"It was a pleasure to work with Susan Newell to clarify me concerns and provide the coverage that fit my needs."
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Gjon Chota

August 13, 2025

5  out of  5
rating by Gjon Chota
"It all started with online search for State Farm agency in Keene from the time of my inquiry. Within few minutes I got a text message called the office and talked to Susan. An amazing experience highly recommend the agency. Susan is very knowledgeable, very prompt to respond and got my policy done very quickly."
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Christopher Fletcher

August 7, 2025

5  out of  5
rating by Christopher Fletcher
"State Farm is top notch with service all the way the line. I would recommend them to anybody looking for insurance. I plan on being a customer for a very long time!!!"
We responded:
"Christopher, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Best, Craig"
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Janett Soto

July 30, 2025

5  out of  5
rating by Janett Soto
"Really good and quick service. Thanks!"
We responded:
"Jannett, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Thanks! Craig"
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Pat Visocchi

June 30, 2025

5  out of  5
rating by Pat Visocchi
"I was so happy with the service provided by the State Farm insurance in Keene NH. I spoke with Susan and she couldn’t have been nicer and answered all my questions and certainly saved me a lot of money. Thank you to Susan and State Farm insurance."
We responded:
"Pat, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Your words are kind, but we're so happy you saved so much money too! Best, Craig "
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Leonard Jenkins

June 2, 2025

5  out of  5
rating by Leonard Jenkins
"Great company to work with. They are super responsive and they make the whole process of purchasing insurance very easy. I would highly recommend them."
We responded:
"Leonard, Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience working with us and found the process of purchasing insurance easy. Providing responsive and reliable service is our top priority, and your feedback means a lot to us. If you ever need assistance in the future, don't hesitate to reach out—we’re always here to help! -Craig"
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Zachery Beer

May 22, 2025

5  out of  5
rating by Zachery Beer
"Top notch service and management! I'm sad to leave, due to relocation outside of NH... I will not find the same quality in MA."
We responded:
"Zach, Thank you so much for your thoughtful review! We're truly grateful for your kind words about our service and management. While we're sad to see you go, we wish you all the best in your new location. If there's ever anything we can assist with in the future, please don't hesitate to reach out—we’ll always be here for you! Best wishes in Massachusetts! -Grag"
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Vonda Mitchell

April 20, 2025

5  out of  5
rating by Vonda Mitchell
"Susan Newell is the absolute best! She goes above and beyond to make sure clients are taken care of. I would definitely recommend her for all your insurance needs!"
We responded:
"Hi Vonda, Thank you so much for your kind words about Susan! We’re thrilled to hear that she has provided you with exceptional service. We agree, she truly goes above and beyond for our clients. Your recommendation means a lot to us and we’re grateful for your support. Best regards, Craig"
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Lanie D

April 9, 2025

5  out of  5
rating by Lanie D
"Moving from MA to NH meant I had to change everything, including the insurance company I had been with for 10 years. I was worried I wouldn’t get the same service I was able to count on for so long… After one visit with Susan at Craig Vickers office, I knew I had come to the right place. From the moment I walked in the door I was greeted with kindness from several employees. Susan walked me through the insurance process, and the cost was less than HALF of what I was paying at my other insurance company. She even scheduled an appointment to discuss life insurance to help me understand all of my options. I would recommend this team to anyone looking for top notch agents. Thank you to everyone at Craig Vickers office for helping make my transfer such a positive experience!"
We responded:
"Hi Lanie, Thank you for sharing your experience! We understand that moving and changing insurance companies can be stressful, and we're delighted to hear that Susan and our team could make the transition smoother for you. Providing top-notch service and ensuring our clients feel welcomed and supported is our priority. We appreciate your recommendation and are grateful for your trust in our office. Thanks! Craig"
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Lee Sprague

April 8, 2025

5  out of  5
rating by Lee Sprague
"Susan N. Was very helpful and accommodating to my schedule. Thoroughly answered all my questions and addressed concerns. She reviewed coverages, provided me with several options and ultimately saved us a lot of money."
We responded:
"Hi Lee We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Best regards, Craig"
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Nikki Beth

March 27, 2025

5  out of  5
rating by Nikki Beth
"Susan Newell was amazing to work with. She answered all my questions and was so pleasant to work with. Thank you for making the switch to State Farm so easy!!"
We responded:
"Hi Nikki, Thank you for your kind words! We're thrilled to hear that Susan provided such excellent service and made your switch to State Farm seamless. We’re lucky to have her on our team! -Craig"
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Jill Bond

March 24, 2025

5  out of  5
rating by Jill Bond
"We met with Patrick to review the insurance coverage we had through another agency. For the exact same coverage Patrick was able to reduce our payments by almost half. Patrick was easy to work with and had all our insurance policies set up in no time. I highly recommend Patrick and this office."
We responded:
"Hi Jill, Thank you so much for your kind words and for sharing your positive experience! I'm thrilled to hear that Patrick was able to help you save on your insurance while providing excellent service. We truly appreciate your recommendation. Best regards, Craig"
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Devin Depault

March 19, 2025

5  out of  5
rating by Devin Depault
"Susan was excellent to deal with. Very responsive. They were able to save me a good amount of money with improved coverage"
We responded:
"Hi Devin Thank you for your wonderful review! I'm delighted to hear that Susan was responsive and could help you save money with better coverage. We appreciate your feedback and recommendation. Best regards, Craig"
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Julie Carwellos

March 13, 2025

5  out of  5
rating by Julie Carwellos
"We changed our Homeowner and Auto insurance yesterday to State Farm and Patrick Shaughnessy was our agent. We were very happy with the service we received. Patrick explained everything clearly, did not attempt to "oversell", knew what our condominium association required and to whom to send the notice of coverage. Our neighbor recommended him and we're glad she did!"
We responded:
"Hi Julie, Thank you for sharing your experience! I'm pleased to hear that Patrick provided clear and helpful service, meeting all your needs without overselling. We're glad your neighbor recommended him, and we're happy to have you with us. Best regards, Craig"
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Sarah Provenchia

March 12, 2025

5  out of  5
rating by Sarah Provenchia
"Patrick is great he went over every detail with me and when something changes in price he would tell me so there was no unexpected surprise's. He was very nice and polite!"
We responded:
"Hi Sarah Thank you for your kind review! I'm glad to hear that Patrick was thorough and transparent with you, ensuring there were no surprises. Your feedback on his politeness and attention to detail is greatly appreciated. Thanks! Craig"
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Lisa

March 6, 2025

5  out of  5
rating by Lisa
"I am so glad that I finally found an insurance company that is a great fit for me. Susan is wonderful and if I need her for any reason she always gets right back to me within 15 minutes most times. The cost of my insurance is the cheapest that I've found yet and with the State Farm beacon in my vehicle I have a great discount. I highly recommend State Farm I can't imagine finding any better or cheaper vehicle insurance"
We responded:
"Lisa, Thank you for choosing State Farm! We're thrilled to hear that Susan has provided you with excellent service and prompt responses. Our affordable rates and the State Farm beacon discount are designed to provide you with the best value. We appreciate your recommendation!"
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Theodore Nelson

February 28, 2025

5  out of  5
rating by Theodore Nelson
"Susan was amazing to work with. She was patient, listened, and made an excellent effort in helping us choose the right policies and information for us. I'm very impressed so far!"
We responded:
"Hi Theodore, Thank you for your fantastic review! I'm thrilled to hear that Susan was patient, attentive, and dedicated to helping you find the right policies. Your kind words and impression mean a lot to us. Thanks! Craig"