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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jon Seim

January 11, 2025

5  out of  5
rating by Jon Seim
"I worked with Susan Newell on setting up car insurance after moving to Keene. Everything went so smooth and she answered every question! Can't wait to continue working with her in the future!"
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Marilyn Greenwood

January 10, 2025

5  out of  5
rating by Marilyn Greenwood
"Craig Vickers Insurance is the best! I have all my other insurance through them, so when I needed a condo policy I naturally contacted them for a quote. Patrick Shaughnessy was awesome! He was very responsive and patient and answered all my questions. He got me a quote very quickly and made sure I had all the coverage I need."
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Jay Punt

January 10, 2025

5  out of  5
rating by Jay Punt
"Craig was very helpful to us in sorting out the best coverage for our home and automobiles. We were treated fairly, friendly and honestly."
We responded:
"Thank you so much for taking the time to share your positive experience with us, Jay! I'm delighted to hear that I was able to assist you in finding the best coverage for your home and automobiles. Providing fair, friendly, and honest service is something I strive for with every customer, and it's wonderful to know that I met those standards. "
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Jeffrey Lessels

January 3, 2025

5  out of  5
rating by Jeffrey Lessels
"Susan Newell and team Vickers at State Farm in Keene, NH were awesome in their assistance in my efforts to change insurance companies. Very glad I called their office as they made bundling my policies a breeze and at a very affordable price."
We responded:
"Thank you so much for your fantastic review, Jeffrey! I’m thrilled that Susan and the team made your transition seamless and stress-free. Combining your plans should be this simple, and we’re so glad we could provide you with a solution. Your kind words mean a lot to us, and we’re here whenever you need assistance in the future. Thanks again for choosing our office! - Craig"
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Gary Mack

December 11, 2024

5  out of  5
rating by Gary Mack
"The staff at your office was very helpful. We have now signed up for auto insurance with Patrick's help. Thank you."
We responded:
"Thank you so much for your kind words, Gary! I’m so glad to hear that the team was able to assist you and that Patrick provided the help you needed to get your auto insurance set up. It means a lot to us that you chose our office, and we’re here whenever you need us. Thanks again for trusting us with your insurance needs! - Craig"
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sam cordner

December 10, 2024

5  out of  5
rating by sam cordner
"The Craig Vickers team is amazing. We just relocated from Texas. When I called them to get a quote, they contacted my State Farm agent in Texas and quickly got me the exact same coverage within minutes. They sent me the policy and insurance card immediately...the day before Thanksgiving!"
We responded:
"Thank you so much for your wonderful review, Sam! I’m thrilled to hear that the team and I were able to make your relocation process smooth and seamless, especially during a busy time like the holidays. We strive for prompt and efficient service, and we’re so glad we could meet your needs. Welcome to the area, and if there’s anything else we could do for you, don’t hesitate to reach out. Thanks again for trusting us to help you with your insurance needs! - Craig"
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Michael Purnell

December 4, 2024

5  out of  5
rating by Michael Purnell
"Craig Vickers and his staff are knowledgeable, professional and friendly. On Thanksgiving Day we had a one-car mishap. I called Craig's office. He spent time on the phone with me, on his holiday, giving me important information to deal with the situation. You can't go wrong with Craig Vickers State Farm!"
We responded:
"Thank you so much for your kind words, Michael! I’m so glad the team and I were able to provide you with the support you needed, even on Thanksgiving Day. We pride ourselves on being there for our customers whenever they need us, and it’s wonderful to know that our dedication made a difference during such a stressful time. Your recommendation means a lot to us, and we’re here to assist you. Thanks again for your support! - Craig"
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Alexis Mitchell

November 5, 2024

5  out of  5
rating by Alexis Mitchell
"These folks are always so helpful and pleasant"
We responded:
"Thank you for your review, Alexis, We appreciate you and your business! -Craig"
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Jill Watkins

October 8, 2024

5  out of  5
rating by Jill Watkins
"With all the changes in insurance policies and coverages our heads were spinning . We decided to go back to a company where my family members all had growing up. I made an appointment to sit down and review my home and auto coverages with Susan at Gregg Vickers , State Farm Agency. She was absolutely awesome with me , and spent the time required to make me understand what I needed for coverage , yet where I could save . I left are meeting with estimates to review and my mind spinning . I called Susan back many times asking questions , everyone was answered and I never felt like I was being a pain . Soon we put a package together that totally made sense , we are now very Libby happy customers . Thank you very much Susan !"
We responded:
"Thank you so much for your wonderful review, Jill! I’m thrilled to hear that Susan provided you with such thorough and thoughtful service, taking the time to help you understand your coverage needs while also finding ways to save. We know how overwhelming changes in insurance can be, and it’s amazing to hear that Susan was patient and attentive throughout the process. We’re so glad you’re happy with your new package and proud to have you in our State Farm family. If you ever need anything, don’t hesitate to reach out. Thank you again for your support! - Craig"
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Collapsed Memes

September 10, 2024

5  out of  5
rating by Collapsed Memes
"Craig helped me get me established as a new customer, after leaving a former insurance agency that we had been with for 25 years! It was smooth, efficient, and his team, including Susan have been very helpful and SO fast to respond. I recommend this agency."
We responded:
"Thank you for your review! I’m glad to hear that the transition to becoming a new customer with us was smooth and efficient. It’s great to know that Susan and the rest of the team were helpful and responsive. Your recommendation means a lot to us. -Craig"
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Patrick Letendre

August 21, 2024

5  out of  5
rating by Patrick Letendre
"I have had Craig in the past and I am glad to be back under His watch with State Farm! Megan and Patrick were extremely helpful and efficient when it came to confirming everything that was on my quote and the transition between team members was seamless. Everybody at that office clearly works well together, it was very easy to verify my options and concerns! I really appreciate a local office That takes time and care to help out with something that can be very important and potentially expensive!"
We responded:
"Thank you, Patrick, for your kind words and for choosing Craig Vickers - State Farm once again! We are thrilled to have you back under our watch and to be of service to you. We are delighted to hear that Megan and Patrick provided you with exceptional assistance during the confirmation of your quote. Our team takes pride in ensuring a seamless transition between team members, and it's wonderful to know that it was noticed and appreciated by you. At Craig Vickers - State Farm, we believe in the power of teamwork and collaboration. We are glad that our office environment reflects this, making it easy for you to verify your options and address any concerns you may have had. Your satisfaction is our top priority, and we are dedicated to providing you with the care and attention you deserve. We understand the importance of insurance and its potential impact on your life, and we are committed to helping you navigate through it. Thank you for recognizing our efforts in providing personalized and local service. We are grateful for your support and look forward to continuing to assist you in any way we can. Warm regards, The Craig Vickers - State Farm Team"
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Rebecca Hulslander

August 7, 2024

5  out of  5
rating by Rebecca Hulslander
"Craig was very honest and helpful, I learned some new things that will help me with my insurance, thank you."
We responded:
"Thank you so much for your kind words, Rebecca! I'm glad to hear that you found our discussion helpful and that you learned some new things about your insurance. -Craig"
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Hannah

July 31, 2024

5  out of  5
rating by Hannah
"Susan was responsive, knowledgeable, informative, and exceptionally pleasant to deal with. Very happy to be moving my insurance needs to the care of this local State Farm branch. I feel I'm in good hands."
We responded:
"Hannah, Thank you so much for your glowing review of Susan! I think she is pretty great as well and I am so happy that you chose our office. Thanks - Craig"
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christian

July 30, 2024

5  out of  5
rating by christian
"Always had a great experience with this office. No long wait times on tbe phone, very polite and helpful service. I talked to Pat who made my life a whole lot easier than I thought it would be, he had phenomenal customer service. If I could tip him money I would."
We responded:
"Christian, Thank you so much for your kind words, Christian! We're thrilled to hear that you've consistently had great experiences with our office. It's wonderful to know that Pat provided you with phenomenal customer service and made everything easier for you. Your feedback means a lot to us, and we'll be sure to pass on your appreciation to Pat. -Craig "
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Paul K

July 19, 2024

5  out of  5
rating by Paul K
"Always a pleasure dealing with Craig and his friendly and knowledgeable team. I had an issue with a claim, and Craig stepped right in and went above and beyond in correcting it and left me feeling very positive about the whole experience. Appreciate having Craig Vickers and his team for all of my insurance needs."
We responded:
"Paul, Thank you so much for your kind words, Paul! I'm glad to hear that you had a positive experience with our team. It's our goal to make sure that any issues are resolved quickly and to your satisfaction. We truly appreciate your trust in us for all your insurance needs. -Craig "
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Wendy Quill

July 19, 2024

5  out of  5
rating by Wendy Quill
"Very helpful! Responsive to my questions and easy to work with!"
We responded:
"Wendy, Thank you for your kind words, Wendy! We're delighted to hear that you found our team helpful and responsive to your questions. -Craig "
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Jacob H

July 17, 2024

5  out of  5
rating by Jacob H
"I’m lucky that I chose to call this State Farm agency. I enjoyed working on my quote for my car insurance transfer from out of state with Susan Newell who diligently and sufficiently supported me on my task providing me with satisfying premium rate. I highly recommend this agency and Susan to anyone who is interested to have highly professional approach to meet their insurance needs."
We responded:
"Jacob, Thank you for your kind words, Jacob! We're delighted to hear that Susan Newell provided you with diligent and efficient support during your car insurance transfer. It's wonderful to know that you were satisfied with the professional approach. Your recommendation means a lot to us. -Craig "
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Philip Sharkey

July 15, 2024

5  out of  5
rating by Philip Sharkey
"Went in to pay my bill. Was talking to Patrick and happened to mention how my daughters jeep soft top had been eaten by mice and how upset she was. He looked and saw she had coverage for replacement top. This is why we stay with State Farm. He went out of his way to help us. They settled the claim in 30 hours if you can believe it."
We responded:
"Philip, thank you for sharing your experience! It's fantastic to hear that Patrick went above and beyond to assist with your daughter's situation. Providing quick and efficient service, and ensuring you have the coverage you need when unexpected events happen, is what we strive for at State Farm. We're glad we could help resolve the issue promptly and look forward to continuing to provide you with excellent service. -Craig"
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Kayla Munukka

July 13, 2024

5  out of  5
rating by Kayla Munukka
"Craig and his team are always helpful, efficient and kind. Our family appreciates their hard work and dedication to our safety and peace of mind. Highly recommend!"
We responded:
"Thank you so much for your kind words, Kayla! We truly appreciate your recognition of our team's efforts in providing helpful, efficient, and kind service. If there's anything else we can do for you, please don't hesitate to let us know. -Craig"
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Kristen Todd

July 12, 2024

5  out of  5
rating by Kristen Todd
"Great to work with. I’m not a phone call person so the fact I can txt and Susan always answers me right away is great! They are the cheapest found for everything including business insurance."
We responded:
"Thank you for your feedback, Kristen! We're delighted to hear that you've had a positive experience working with Susan and our team. We understand the importance of convenient communication, and we're glad that our texting option has been helpful for you. Please don't hesitate to reach out if you have any more questions or need further assistance. -Craig"
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Marian Thomas

June 24, 2024

5  out of  5
rating by Marian Thomas
"I use Craig Vickers for my homeowners, personal vehicle, business vehicle and business insurance. You can tell I find their service exemplary. Always the best rates, always willing to look into questions for me. The gem on the staff is Susan Newell. Kind, smart and helpful, always responds in a timely manner."
We responded:
"Marian Thomas Thank you so much for your loyalty and kind words, Marian! It's a pleasure to serve you for your homeowners, personal vehicle, business vehicle, and business insurance needs. I'm thrilled that Susan Newell has been kind, intelligent, and helpful while ensuring timely responses. We truly appreciate your trust in us, and we're here to continue providing you with top-notch service and support. -Craig "
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Kimberly Neal

June 19, 2024

5  out of  5
rating by Kimberly Neal
"Look no further than State Farm! Our Agent, Susan Newell is an absolute delight to work with. Susan provides professional, outstanding, prompt service. The client truly matters here. We are so pleased with our correspondence thus far with Susan. State Farm Coverage and Pricing is more than fair. We saved approximately $1k (same coverage)! We are confident in our decision to work with State Farm. (Homeowner & Auto Policy). Don't hesitate to call and get a "no pressure" quote today!"
We responded:
"Thank you for your review, Kimberly! We're delighted to hear that Susan Newell has provided you with such outstanding and professional service at our office. Maintaining excellent coverage is fantastic news, and we're thrilled that you're confident in your decision to work with us for your homeowner and auto plans. -Craig"
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Rebecca Parris

June 14, 2024

5  out of  5
rating by Rebecca Parris
"Meghan was very helpful in finding me auto insurance and great to talk with"
We responded:
"Rebecca, Thank you so much for your 5-star review. We so appreciate your business and look forward to serving you in the future."
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Lisa

June 3, 2024

5  out of  5
rating by Lisa
"I am so glad that I finally found an insurance company that is a great fit for me. Susan is wonderful and if I need her for any reason she always gets right back to me within 15 minutes most times. The cost of my insurance is the cheapest that I've found yet and with the State Farm beacon in my vehicle I have a great discount. I highly recommend State Farm"
We responded:
"Lisa, Thank you for choosing State Farm! We're thrilled to hear that Susan has provided you with excellent service and prompt responses. Our affordable rates and the State Farm beacon discount are designed to provide you with the best value. We appreciate your recommendation!"
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Brandon Stachulski

May 31, 2024

5  out of  5
rating by Brandon Stachulski
"I came to Craig’s branch from another. Craig could have been like any other agent and just yes’d me to death and rationalized what was happening. But he didn’t! He listened to me and he got to work. Because of his investigations and the time he took to figure out what I was saying (believe me I sounded crazy trying to explain it to him), not only did he prove I was right in what I was describing to him…. but, was able to get me money back for what I over paid. I can’t thank Craig enough for what he did. He truly reassured my faith in State Farm and I will be his “forever customer”! Again thank you Craig you’re not just a being great neighbor, you’re a great person!"
We responded:
"Brandon, I am grateful for your praise of my service and my role as an agent, and your new agent. Your feedback reinforces the commitment to providing excellent customer service that I impress upon my team and offer myself. Thank you for choosing State Farm and for your continued loyalty. We look forward to serving you in the future with the same level of care and attention."